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Dealing with Angry Customers by Sarah Miller
When you are in the Home Improvement business, you are undoubtedly dealing with angry and dissatisfied customers a few times per month. Sometimes customers are not satisfied with the level of service provided, sometimes their expectations were different than what was actually delivered, sometimes they just need to get a job done and need an immediate response. Whatever the case may be, Seth Godin has a great article on how to deal with a disgruntled customer.
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